Stuck in "Your server is starting up" after an upgrade and then redirected to /tree

Hello Everybody,

We are using helm to deploy JupyterHub on EKS. We updated our custom image which also auto upgraded Jupyter release.

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\____/  \__,_/ / .___/  \__, /  \__/  \___/ /_/    /_/ /_/  \__,_/ /_.___/
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       You have successfully installed the official JupyterHub Helm chart!

### Installation info

  - Kubernetes namespace: jupyterhub
  - Helm release name:    jupyterhub
  - Helm chart version:   2.0.0
  - JupyterHub version:   3.0.0
  - Hub pod packages:     See https://github.com/jupyterhub/zero-to-jupyterhub-k8s/blob/cf3f00a7ee4beaea12df86693721d93f3f6b13a9/images/hub/requirements.txt

It forced me to change some parameters to the new model, respectively:

rbac:
  enabled: true

to

rbac:
  create: true

Now when people try to start their server via our url it looks like it’s starting but the progress bar doesn’t move and doesn’t auto redirect them to their lab env. When you refresh the page it throws you to /user/<user>/tree destination instead of /user/<user>/lab as it used to.
When you change the url to /user//lab it works as intended.

Could you please help fixing our current values.yaml so it works the same way as it used to before the upgrade? Many thanks!

hub:
  config:
    Authenticator:
        admin_users:
          - something
    GoogleOAuthenticator:
      oauth_callback_url: https://something.com/hub/oauth_callback
      hosted_domain:
        - something.com
      login_service: something Google auth
    JupyterHub:
      authenticator_class: google
  nodeSelector:
    eks.amazonaws.com/nodegroup: something-node-group
ingress:
  enabled: false
proxy:
  service:
    type: LoadBalancer
  https:
    enabled: false
rbac:
  create: true
singleuser:
  defaultUrl: "/lab"
  extraEnv:
  memory:
    limit: 6G
    guarantee: 512M
  cpu:
    limit: 2
    guarantee: .5
  image:
    name: jupyter/datascience-notebook
    tag: latest
  profileList:
    - display_name: "something/jupyter-dataops"
      description: "Custom-made image"
      kubespawner_override:
        image: something.dkr.ecr.something.amazonaws.com/something/jupyter-dataops:f5fea97bd956f993f5b8f0bb9714cec71eaf7227
        lifecycle_hooks:
          postStart:
            exec:
              command: ["cp", "-r", "/opt/scripts/.", "/home/jovyan/"]
  serviceAccountName: hub
  nodeSelector:
    eks.amazonaws.com/nodegroup: something-node-group
  storage:
    capacity: 1Gi
    dynamic:
      storageClass: ebs-sc

Do you get the same error when you launch the jupyter/datascience-notebook image, or only with your custom one? What version of the datascience-notebook image are you using? latest could be an old version if it was pulled a while ago, so in general it’s best to use a more specific tag.

Can you turn on debug/verbose logging, and show us the logs for the hub and the launched pod?

Hi manics, you were absolutely right, thanks! Our custom image was sourcing an old docker image, there was even a message about it in logs jupyterhub version 3.0.0 != jupyterhub-singleuser version 1.4.2.

It almost behaves the way it should except one thing - starting a server from our url doesn’t bring you to /user/<user>/lab automatically, still showing the progress bar until you refresh the page which brings you correctly to /user/<user>/lab instead of the previously wrong path /user/<user>/tree

Your server is starting up.

You will be redirected automatically when it's ready for you.

Also when I try to stop my server from the menu I get this error message

API request failed (403): Action is not authorized with current scopes; requires any of [delete:servers]

Here are some logs where 21:40 the server was started and 21:42 the page was refreshed

 [I 2022-10-13 21:40:00.895 JupyterHub log:186] 302 GET / -> /hub/ (@::ffff:11.11.11.254) 0.89ms                                                                                                                                                                                                                           
 [I 2022-10-13 21:40:01.004 JupyterHub log:186] 302 GET /user/something/api/contents?content=1&1665697211837 -> /hub/user/something/api/contents?content=1&1665697211837 (@::ffff:11.11.11.254) 0.83ms                                                                                                 
 [I 2022-10-13 21:40:01.118 JupyterHub log:186] 302 GET /hub/ -> /hub/spawn (something@::ffff:11.11.11.138) 2.92ms                                                                                                                                                                                               
 [W 2022-10-13 21:40:01.227 JupyterHub base:1409] Failing suspected API request to not-running server: /hub/user/something/api/contents                                                                                                                                                                          
 [W 2022-10-13 21:40:01.228 JupyterHub log:186] 424 GET /hub/user/something/api/contents?content=1&1665697211837 (something@::ffff:11.11.11.138) 3.85ms                                                                                                                                                
 [I 2022-10-13 21:40:01.354 JupyterHub log:186] 200 GET /hub/spawn (something@::ffff:11.11.11.254) 16.19ms                                                                                                                                                                                                       
 [I 2022-10-13 21:40:04.443 JupyterHub provider:651] Creating oauth client jupyterhub-user-something                                                                                                                                                                                                             
 [I 2022-10-13 21:40:04.473 JupyterHub spawner:2509] Attempting to create pvc claim-something, with timeout 3                                                                                                                                                                                                  
 [I 2022-10-13 21:40:04.476 JupyterHub log:186] 302 POST /hub/spawn -> /hub/spawn-pending/something (something@::ffff:11.11.11.254) 71.83ms                                                                                                                                                            
 [I 2022-10-13 21:40:04.505 JupyterHub spawner:2525] PVC claim-something already exists, so did not create new pvc.                                                                                                                                                                                            
 [I 2022-10-13 21:40:04.512 JupyterHub spawner:2469] Attempting to create pod jupyter-something, with timeout 3                                                                                                                                                                                                
 [I 2022-10-13 21:40:04.697 JupyterHub pages:394] something is pending spawn                                                                                                                                                                                                                                     
 [I 2022-10-13 21:40:04.698 JupyterHub log:186] 200 GET /hub/spawn-pending/something (something@::ffff:11.11.11.138) 3.75ms                                                                                                                                                                            
 [W 2022-10-13 21:40:04.993 JupyterHub base:89] Blocking Cross Origin API request.  Referer: https://jupyter.something-dev.something.com/hub/spawn-pending/something, Host: jupyter.something-dev.something.com, Host URL: http://jupyter.something-dev.something.com/hub/                                 
 [W 2022-10-13 21:40:04.993 JupyterHub scopes:804] Not authorizing access to /hub/api/users/something/server/progress. Requires any of [read:servers], not derived from scopes []                                                                                                                                
 [W 2022-10-13 21:40:04.994 JupyterHub web:1796] 403 GET /hub/api/users/something/server/progress (::ffff:11.11.11.138): Action is not authorized with current scopes; requires any of [read:servers]                                                                                                            
 [W 2022-10-13 21:40:04.994 JupyterHub log:186] 403 GET /hub/api/users/something/server/progress (@::ffff:11.11.11.138) 3.17ms                                                                                                                                                                                   
 [I 2022-10-13 21:40:15.662 JupyterHub log:186] 200 GET /hub/api (@11.11.11.67) 0.73ms                                                                                                                                                                                                                                     
 [I 2022-10-13 21:40:15.682 JupyterHub log:186] 200 POST /hub/api/users/something/activity (something@11.11.11.67) 14.65ms                                                                                                                                                                             
 [I 2022-10-13 21:40:19.663 JupyterHub base:963] User something took 15.257 seconds to start                                                                                                                                                                                                                     
 [I 2022-10-13 21:40:19.663 JupyterHub proxy:333] Adding user something to proxy /user/something/ => http://11.11.11.67:8888                                                                                                                                                                           
 [I 2022-10-13 21:42:01.893 JupyterHub log:186] 302 GET /hub/spawn-pending/something -> /user/something/ (something@::ffff:11.11.11.254) 13.32ms                                                                                                                                             
 [W 2022-10-13 21:42:02.569 JupyterHub auth:298] Service Server at /user/something/ requested scopes access:servers!server=something/,read:users:groups!user,read:users:name!user,access:servers!user=something for user something, granting only access:servers!server=something. 
 [I 2022-10-13 21:42:02.579 JupyterHub log:186] 302 GET /hub/api/oauth2/authorize?client_id=jupyterhub-user-something&redirect_uri=%2Fuser%2Fsomething%2Foauth_callback&response_type=code&state=[secret] -> /user/something/oauth_callback?code=[secret]&state=[secret] (something.something 
 [I 2022-10-13 21:42:02.911 JupyterHub log:186] 200 POST /hub/api/oauth2/token (something@11.11.11.67) 37.46ms                                                                                                                                                                                                   
 [I 2022-10-13 21:42:02.925 JupyterHub log:186] 200 GET /hub/api/user (something@11.11.11.67) 11.60ms      


 notebook [I 2022-10-13 21:42:02.115 SingleUserLabApp log:186] 302 GET /user/something/ -> /user/something/lab? (@::ffff:11.11.11.254) 0.69ms                                                                                                                                                          
 notebook [I 2022-10-13 21:42:02.339 SingleUserLabApp log:186] 302 GET /user/something/lab -> /hub/api/oauth2/authorize?client_id=jupyterhub-user-something&redirect_uri=%2Fuser%2Fsomething%2Foauth_callback&response_type=code&state=[secret] (@::ffff:11.11.11.138) 3.08ms                
 notebook [I 2022-10-13 21:42:02.926 SingleUserLabApp auth:1227] Logged-in user {'admin': True, 'kind': 'user', 'name': 'something', 'groups': [], 'session_id': 'f46cf3aa404847ce8a41de409cc8225b', 'scopes': ['access:servers!server=something/', 'read:users:groups!user=something', 'rea 
 notebook [I 2022-10-13 21:42:02.926 SingleUserLabApp log:186] 302 GET /user/something/oauth_callback?code=[secret]&state=[secret] -> /user/something/lab (@::ffff:11.11.11.138) 56.05ms                                                                                                               
 notebook [I 2022-10-13 21:42:03.159 SingleUserLabApp log:186] 200 GET /user/something/lab (something@::ffff:11.11.11.254) 13.57ms                                                                                                                                                                     
 notebook [I 2022-10-13 21:42:04.138 SingleUserLabApp log:186] 200 GET /user/something/api/kernelspecs?1665697323882 (something@::ffff:11.11.11.254) 94.89ms                                                                                                                                           
 notebook [I 2022-10-13 21:42:04.199 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings?1665697323885 (something@::ffff:11.11.11.138) 59.09ms                                                                                                                                          
 notebook [I 2022-10-13 21:42:04.200 SingleUserLabApp log:186] 200 GET /user/something/api/kernels?1665697323887 (something@::ffff:11.11.11.254) 56.95ms                                                                                                                                               
 notebook [I 2022-10-13 21:42:04.201 SingleUserLabApp log:186] 200 GET /user/something/api/sessions?1665697323887 (something@::ffff:11.11.11.254) 57.00ms                                                                                                                                              
 Stream closed EOF for jupyterhub/jupyter-something (block-cloud-metadata)                                                                                                                                                                                                                                     
 notebook [I 2022-10-13 21:42:04.201 SingleUserLabApp log:186] 200 GET /user/something/api/terminals?1665697323887 (something@::ffff:11.11.11.138) 56.11ms                                                                                                                                             
 notebook [I 2022-10-13 21:42:04.360 SingleUserLabApp log:186] 200 GET /user/something/api/kernelspecs?1665697324197 (something@::ffff:11.11.11.254) 2.08ms                                                                                                                                            
 notebook [I 2022-10-13 21:42:05.705 SingleUserLabApp log:186] 200 GET /user/something/lab/api/translations/en?1665697325525 (something@::ffff:11.11.11.138) 16.03ms                                                                                                                                   
 notebook [I 2022-10-13 21:42:05.941 SingleUserLabApp log:186] 200 GET /user/something/lab/api/listings/@jupyterlab/extensionmanager-extension/listings.json?1665697325780 (something@::ffff:11.11.11.138) 1.10ms                                                                                      
 notebook [I 2022-10-13 21:42:05.944 SingleUserLabApp log:186] 200 GET /user/something/api/contents?content=1&1665697325782 (something@::ffff:11.11.11.254) 3.10ms                                                                                                                                     
 notebook [I 2022-10-13 21:42:05.969 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/cell-toolbar-extension:plugin?1665697325800 (something@::ffff:11.11.11.138) 7.32ms                                                                                                 
 notebook [I 2022-10-13 21:42:05.992 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/docmanager-extension:plugin?1665697325801 (something@::ffff:11.11.11.254) 22.19ms                                                                                                  
 notebook [I 2022-10-13 21:42:05.995 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/shortcuts-extension:shortcuts?1665697325800 (something@::ffff:11.11.11.254) 21.05ms                                                                                                
 notebook [I 2022-10-13 21:42:06.000 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/mainmenu-extension:plugin?1665697325801 (something@::ffff:11.11.11.138) 22.30ms                                                                                                    
 notebook [I 2022-10-13 21:42:06.003 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/htmlviewer-extension:plugin?1665697325801 (something@::ffff:11.11.11.138) 21.62ms                                                                                                  
 notebook [I 2022-10-13 21:42:06.006 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/notebook-extension:panel?1665697325801 (something@::ffff:11.11.11.254) 20.70ms                                                                                                     
 notebook [I 2022-10-13 21:42:06.194 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/filebrowser-extension:widget?1665697326019 (something@::ffff:11.11.11.138) 12.15ms                                                                                                 
 notebook [I 2022-10-13 21:42:06.290 SingleUserLabApp log:186] 200 GET /user/something/lab/api/translations/?1665697326104 (something@::ffff:11.11.11.254) 25.41ms                                                                                                                                     
 notebook [I 2022-10-13 21:42:06.528 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/shortcuts-extension:shortcuts?1665697326156 (something@::ffff:11.11.11.254) 77.29ms                                                                                                
 notebook [I 2022-10-13 21:42:06.535 SingleUserLabApp log:186] 200 GET /user/something/lab/api/workspaces/default?1665697326155 (something@::ffff:11.11.11.138) 80.05ms                                                                                                                                
 notebook [I 2022-10-13 21:42:06.551 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/docmanager-extension:plugin?1665697326184 (something@::ffff:11.11.11.254) 94.74ms                                                                                                  
 notebook [I 2022-10-13 21:42:06.556 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/fileeditor-extension:plugin?1665697326184 (something@::ffff:11.11.11.254) 94.40ms                                                                                                  
 notebook [I 2022-10-13 21:42:06.571 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/csvviewer-extension:tsv?1665697326184 (something@::ffff:11.11.11.138) 87.99ms                                                                                                      
 notebook [I 2022-10-13 21:42:06.584 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/csvviewer-extension:csv?1665697326184 (something@::ffff:11.11.11.138) 96.85ms                                                                                                      
 notebook [I 2022-10-13 21:42:06.593 SingleUserLabApp log:186] 200 GET /user/something/lab/api/settings/@jupyterlab/application-extension:context-menu?1665697326185 (something@::ffff:11.11.11.254) 101.90ms                                                                                          
 notebook [I 2022-10-13 21:42:06.636 LabApp] Build is up to date                                                                                                                                                                                                                                                           
 notebook [I 2022-10-13 21:42:06.637 SingleUserLabApp log:186] 200 GET /user/something/lab/api/build?1665697325772 (something@::ffff:11.11.11.254) 704.06ms   


 I1013 21:39:50.012656       1 httplog.go:129] "HTTP" verb="GET" URI="/healthz" latency="52.061µs" userAgent="kube-probe/1.23+" audit-ID="" srcIP="11.11.11.254:32972" resp=200                                                                                                                                            
 I1013 21:40:00.045201       1 httplog.go:129] "HTTP" verb="GET" URI="/healthz" latency="81.066µs" userAgent="kube-probe/1.23+" audit-ID="" srcIP="11.11.11.254:53872" resp=200                                                                                                                                            
 I1013 21:40:00.061304       1 httplog.go:129] "HTTP" verb="GET" URI="/healthz" latency="78.096µs" userAgent="kube-probe/1.23+" audit-ID="" srcIP="11.11.11.254:53882" resp=200                                                                                                                                            
 I1013 21:40:04.544866       1 eventhandlers.go:118] "Add event for unscheduled pod" pod="jupyterhub/jupyter-something"                                                                                                                                                                                        
 I1013 21:40:04.544924       1 scheduling_queue.go:933] "About to try and schedule pod" pod="jupyterhub/jupyter-something"                                                                                                                                                                                     
 I1013 21:40:04.544935       1 scheduler.go:443] "Attempting to schedule pod" pod="jupyterhub/jupyter-something"                                                                                                                                                                                               
 I1013 21:40:04.545099       1 binder.go:817] "All bound volumes for pod match with node" pod="jupyterhub/jupyter-something" node="ip-11-11-11-138.ec2.internal"                                                                                                                                               
 I1013 21:40:04.545201       1 binder.go:374] "AssumePodVolumes" pod="jupyterhub/jupyter-something" node="ip-11-11-11-138.ec2.internal"                                                                                                                                                                        
 I1013 21:40:04.545221       1 binder.go:382] "AssumePodVolumes: all PVCs bound and nothing to do" pod="jupyterhub/jupyter-something" node="ip-11-11-11-138.ec2.internal"                                                                                                                                      
 I1013 21:40:04.545301       1 default_binder.go:52] "Attempting to bind pod to node" pod="jupyterhub/jupyter-something" node="ip-11-11-11-138.ec2.internal"                                                                                                                                                   
 I1013 21:40:04.555478       1 scheduler.go:621] "Successfully bound pod to node" pod="jupyterhub/jupyter-something" node="ip-11-11-11-138.ec2.internal" evaluatedNodes=2 feasibleNodes=1                                                                                                                      
 I1013 21:40:04.555500       1 eventhandlers.go:161] "Delete event for unscheduled pod" pod="jupyterhub/jupyter-something"                                                                                                                                                                                     
 I1013 21:40:04.555547       1 eventhandlers.go:186] "Add event for scheduled pod" pod="jupyterhub/jupyter-something"                                                                                                                                                                                          
 I1013 21:40:10.012968       1 httplog.go:129] "HTTP" verb="GET" URI="/healthz" latency="82.879µs" userAgent="kube-probe/1.23+" audit-ID="" srcIP="11.11.11.254:52800" resp=200                                                                                                                                            
 I1013 21:40:10.013733       1 httplog.go:129] "HTTP" verb="GET" URI="/healthz" latency="62.875µs" userAgent="kube-probe/1.23+" audit-ID="" srcIP="11.11.11.254:52808" resp=200                                                                                                                                            
 I1013 21:40:20.011815       1 httplog.go:129] "HTTP" verb="GET" URI="/healthz" latency="72.114µs" userAgent="kube-probe/1.23+" audit-ID="" srcIP="11.11.11.254:59534" resp=200  

It looks like your proxy/load-balancer is incorrectly forwarding or setting the scheme (http vs https).

thanks, I’ll check it out but it’s strange it worked without any problems until the upgrade

did you manage to find out what the problem was? I’m facing quite similar issue

Not yet, still just refreshing. It’ll need some rbac setup as well cause now users are not able to terminate their servers. our proxy/load-balancer works everywhere else except here. Did you manage to find a solution?